Remote video service

When voice phone communication is not so efficient, for example, you are asking a number of technical questions at the same time, we can provide remote video support, our after-sales specialist will interface with experienced engineers, technology video conferencing is a more efficient way to guide you remotely.

Offline training Service

We are at your disposal to develop a training program that meet your specific requirements.

Each training program can be customized according to your needs.

The course aims at training your staff on how to intervene to ensure the proper functioning of the machine, taking into account the production's efficiency parameters as well as the respect of safety procedures.

This coaching phase helps to maintain the efficiency and high productivity level of your equipment.

We will make sure your staff have the necessary skills to operate effectively and safely, with a Final Evaluation at the end of the course. Each participant will receive a Certificate of Attendance issued by STING

E-Learning Service

We want to build a relationship based on trust and reliability with our customers, by being at your side to meet all your requirements, even after the machine purchase.

E-Learning aiming at conveying and sharing our expertise and technical knowledge.

In this way you can get the most from your equipment, run production in a safe way and optimize machine performances on the long term.

On Site Service

Our multiannual expertise and professional knowledge of the machines allows our on-site technicians to detect and understand the problem to solve it.

The troubleshooting activity may be previously carried out through phone support; if the issue cannot be solved remotely, we quickly organize an onsite intervention of STING technician to promptly fix the problem and allows the production to start again.

Spare parts Service

High quality and efficiency are the main features of our spares, that are always checked and controlled before the shipment.

We can also provide lists of critical parts adapted to the machine's model and year, that, according to our experience, we would recommend in order to avoid machine stop due to the lack of spares.

Q1: Do you have reference project?

A1: We have reference project in most countries, if we get the permission of the customer who has brought the machines from us, we can tell you their contact information, you can go to visit their factory. And you are always welcome to come to visit our company, and see the machine running in our factory, we can pick you up from the station near our city. Contact our sales people you can get video of our reference running machine

Q2: Do you provide customized service

A2: We can design the machines according your requirements, at the same time we will give you our professional suggestion, as you know, we have been in this industry for many years.

Q3: What's your guarantee or the warranty of the quality if we buy your machines?

A3: We offer you high quality machines with 1 year guarantee and supply life-long technical support.

Q4: How long time for installation?

A4: According your machines order, we will send one or two engineers to your plant, it will take about 10 days to 15 days.