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FAQS

How many years of experience does STING have in solid soap production lines?
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STING has 13 years of experience in soap industry.

How many soap production lines has STING installed in the past 3 years? Please provide country or customer case studies.
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In the past 3 years, STING have installed 35 production lines. These include: 8sets small production lines (under 100 kg/h), mainly located in Guinea, Sudan, Nigeria, Ivory Coast, and Zimbabwe; 15sets medium-sized production lines (under 500 kg/h), mainly located in Indonesia, Malaysia, the Philippines, Kazakhstan, Tajikistan, Peru, Chile, and the UAE; and 12sets large production lines (over 1000 kg/h), mainly located in Jamaica, Brazil, Algeria, Ethiopia, Angola, Uganda, and Burkina Faso.

What is the difference between laundry soap and toilet soap, and can they be produced on the same production line?
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Laundry soap is generally in bars or blocks, with a relatively regular shape, and is commonly used for cleaning clothes; toilet soap has more varied shapes, mostly irregular, and is commonly used for bathing and facial cleansing. A production line can accommodate both types of soap; the front-end machines are identical, but the back-end machines need adjustment. Typically, a soap cutter is used to produce laundry soap, and a soap stamper is used to produce toilet soap.

Can the same production line produce soaps of different weights by changing the molds, such as 70g and 30g soaps?
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Yes, one production line can produce different weight.

What is the warranty period and after-sales support methods
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STING supply one year warranty period, truly reliable equipment experiences a high failure rate in the first 3-6 months. Once this period is navigated smoothly, the failure rate becomes very low. We prefer to focus on preventing problems altogether rather than trying to compensate for quality shortcomings by extending the warranty.

STING offer free online support and paid on-site service, call us for current specific pricing.

What industries do your machines serve?
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STING manufactures industrial machinery and processing equipment for the chemical, soap, cosmetic, and pharmaceutical industries. Our equipment is used to produce soaps, cosmetics, and more. We specialize in roll mills, soap plodders, refiners, soap presses, mixers, amalgamators, chillers, pumps, and other manufacturing machines.

Can your machinery be customized for specific applications?
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Yes. STING can customize machinery to match specific production requirements. Whether you need custom batch sizes, unique process parameters, or specialized configurations, our team can tailor equipment to fit your manufacturing application and workflow.

What are typical lead times for new equipment?
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Lead times vary by machine type and current production schedules. Standard equipment may take several weeks to a few months, while customized machinery may require additional time. For the most accurate lead time, please contact us with your project details.

How can I contact STING about any questions?
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For questions about our industrial machinery or technical support, you can contact STING or email us through our website contact form. We’re here to help you find the right manufacturing equipment for your production needs.

Is soap making economical on a small scale?
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No. Full soap making is only economically feasible at large production volumes, typically around one ton per hour. For small-scale production, soap finishing is the practical and cost-effective option.

Can soap finishing be done with small machines?
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Yes. Soap finishing can be performed using small mixers, refiners, and extruders. These are often the same machines used by large manufacturers for pilot plant operations.

Can small soap bars be joined together to form larger bars?
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No. While the bars may initially appear solid, repeated wet and dry cycles will cause cracks to form and the pieces to separate over time.

Can liquid soap be poured into a plodder to make solid soap bars?
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No. A plodder or extruder does not convert liquid soap into solid form. It is designed only to reform and shape solid soap material.

What is the difference between a plodder and an extruder?
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There is essentially no difference. A plodder is a simple forming extruder, and the term is commonly used in the soap manufacturing industry.

Is a refrigerated die necessary for soap stamping?
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Yes. Refrigeration prevents the soap from sticking to the die during stamping. Without it, release agents or plastic liners would be required for each stamp, which is impractical for production use.

What is the difference between soap making and soap finishing?
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Soap making includes the full manufacturing process: saponification, drying, and finishing. Soap finishing refers only to the final step, where finished soap bars are formed from pre-made soap chips.