Service
Technology Hotline
The technology hotline will always be with you
After-sales team technicians will be around the clock, 24 hours to provide you with a hotline service, will be for you to check all the fault day and night.
At the same time we provide free fault fast analysis consulting to ensure your time cost per unit time, we are always with you.
The technology
Hotline will always be with you
Remote video service
When voice phone communication is not so efficient, for example, you are asking a number of technical questions at the same time, we can provide remote video support, our after-sales specialist will interface with experienced engineers, technology video conferencing is a more efficient way to guide you remotely.
Offline training
Service
We are at your disposal to develop a training program that meet your specific requirements.
Each training program can be customized according to your needs.
The course aims at training your staff on how to intervene to ensure the proper functioning of the machine, taking into account the production's efficiency parameters as well as the respect of safety procedures.
This coaching phase helps to maintain the efficiency and high productivity level of your equipment.
We will make sure your staff have the necessary skills to operate effectively and safely, with a Final Evaluation at the end of the course. Each participant will receive a Certificate of Attendance issued by STING
E-Learning
Service
We want to build a relationship based on trust and reliability with our customers, by being at your side to meet all your requirements, even after the machine purchase.
E-Learning aiming at conveying and sharing our expertise and technical knowledge.
In this way you can get the most from your equipment, run production in a safe way and optimize machine performances on the long term.
On Site
service
Our multiannual expertise and professional knowledge of the machines allows our on-site technicians to detect and understand the problem to solve it.
The troubleshooting activity may be previously carried out through phone support; if the issue cannot be solved remotely, we quickly organize an onsite intervention of STING technician to promptly fix the problem and allows the production to start again.
Spare parts
Service
High quality and efficiency are the main features of our spares, that are always checked and controlled before the shipment.
We can also provide lists of critical parts adapted to the machine's model and year, that, according to our experience, we would recommend in order to avoid machine stop due to the lack of spares.
If Necessary
Please Contact Us To Give You Reply
Email: sansan@stingholdings.com
18# No.259 shibei gaoxin road,chongchuan district,
nantong city,jiangsu,china
Tel：86-18761716629